Privacy Policy

01 Introduction

Welcome to Aaradhana Industries ("we," "our," or "us"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services.

By accessing or using our services, you agree to be bound by this Privacy Policy. If you do not agree with the terms of this policy, please do not access the site or use our services. We encourage you to read this policy carefully and contact us with any questions.

02 Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide when you contact us, submit inquiry forms, or engage with our services. This may include:

• Identity Information: Full name, designation, and company or organization name
• Contact Details: Email address, phone number, mobile number, and postal or billing address
• Communication Data: Messages, inquiries, feedback, and all correspondence you send to us
• Business Information: Industry type, project requirements, order details, and service specifications
• Financial Information: Payment details processed securely through third-party processors — we do not store full card or banking details

Information Collected Automatically

When you visit our website, certain information is automatically collected by our servers and analytics tools:

• IP address, browser type, device type, and operating system details
• Pages visited, time spent on pages, and navigation patterns on our site
• Referring URLs and search terms used to find our website
• Cookies and similar tracking technologies (see our Cookies Policy section)

03 How We Use Your Information

We use the information we collect for the following specific purposes:

• Service Delivery: To process inquiries, fulfill orders, and deliver requested products and services
• Communication: To respond to your queries, send order confirmations, and provide dedicated customer support
• Marketing & Promotions: To send promotional materials, newsletters, offers, and updates — with your prior consent
• Business Operations: To manage our business, maintain records, conduct internal audits, and improve service quality
• Legal Compliance: To comply with applicable Indian laws, tax obligations, and regulations in the State of Gujarat
• Analytics & Improvement: To analyze website usage, identify trends, and improve our website and user experience
• Security: To protect against fraud, unauthorized transactions, and illegal or harmful activities

04 Information Sharing

We do not sell, trade, rent, or transfer your personal information to outside parties without your consent, except as described below:

• Service Providers: Trusted third-party providers who assist in operating our website or servicing you — always under strict confidentiality agreements
• Business Partners: With verified partners in direct connection with products or services you have requested or purchased
• Legal Requirements: When required by law, court order, or governmental authority to protect our rights or the safety of others
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may transfer to the acquiring entity

05 Notification and Communication Consent

By accepting this policy, you acknowledge and consent to receive notifications and promotional communications from us through various channels, including but not limited to email, mobile push notifications, SMS, RCS (Rich Communication Services), WhatsApp, OBD (Outbound Dialing), Google RCS, or any other digital communication platforms.

What You May Receive

• Transactional notifications related to your orders, enquiries, and service requests
• Promotional offers, exclusive discounts, and special deals from Aaradhana Industries
• Product updates, new service announcements, and relevant business news
• Service reminders, follow-up communications, and customer satisfaction surveys
• Important updates regarding changes to our policies, services, or operations

Communication Channels

Communications may be delivered through any or all of the following channels:

Opting Out

06 Cookies Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files placed on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Strictly necessary for the website to function; cannot be disabled without impacting site functionality
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics) to improve performance
• Preference Cookies: Remember your settings and preferences for a more personalized browsing experience
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of marketing campaigns

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality and your experience on our site.

07 Data Security

We implement a comprehensive range of security measures to maintain the safety and integrity of your personal information:

• SSL/TLS encryption for all data transmitted to and from our website
• Secure servers with restricted access controls and periodic security audits
• Regular software updates, patch management, and vulnerability assessments
• Employee training programs on data protection best practices and confidentiality
• Physical security measures at our office and server facility locations

08 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes in this Privacy Policy, unless a longer period is required by applicable Indian law. Specific retention timelines:

• Customer account and relationship data: duration of relationship plus 7 years
• Transaction and financial records: minimum 8 years for tax and legal compliance
• Marketing communication preferences: until you formally opt out
• Website analytics and behavioral data: typically 24 months
• Support and communication records: 3 years from the last interaction date

When personal data is no longer needed, we securely delete or fully anonymize it in accordance with our internal data retention and disposal procedures.

09 Your Rights

Under applicable Indian data protection laws and regulations, including the Digital Personal Data Protection Act, 2023, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal data
• Right to Deletion: Request deletion of your personal data, subject to legal retention obligations
• Right to Object: Object to the processing of your data for direct marketing or profiling
• Right to Withdraw Consent: Withdraw consent for processing at any time without affecting prior lawful processing
• Right to Data Portability: Request your data in a structured, machine-readable format where technically feasible
• Right to Grievance Redressal: File a complaint with the appropriate data protection authority in India

10 Children's Privacy

Our services are intended solely for individuals aged 18 years and above. We do not knowingly collect, solicit, or process personal information from children under the age of 18. Our website, products, and services are not directed at minors in any form.

If we become aware that a child under 18 has provided us with personal information without verified parental consent, we will take immediate steps to delete such information from our records. Parents and guardians are encouraged to monitor their children's online activity.

11 Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make significant changes, we will:

• Update the "Last Updated" date prominently at the top of this page
• Send an email notification to all registered users and active contacts
• Display a clear banner or notice on our website homepage
• Obtain fresh consent where required by applicable Indian law

We strongly encourage you to review this Privacy Policy periodically. Your continued use of our services after the effective date of any revised policy constitutes acceptance of the updated terms.

12 Contact Us

If you have any questions, concerns, requests, or feedback regarding this Privacy Policy or our data handling practices, please reach out to our dedicated team: